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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Expectations

Project Management: Managing Expectations

October 26, 2023

As a project manager, you are responsible for delivering results that meet the expectations of your stakeholders. But how do …

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Without powerful user experience professionals, you don’t have a competitive advantage.

December 10, 2018

There is a revolution going on with customers. The relationship they may have had with your mission and brand in …

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What do you do if you currently work for a leader that isn’t helping you?

August 2, 2016

What do you do if you currently work for a leader that isn’t helping you? That is a tough issue. …

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Leadership: Some thoughts on our challenging leaders

July 13, 2016

What do you do if you currently work for a leader that isn’t helping you? Michael Hyatt has some very …

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How can you turn a problem into an opportunity? Great service is the key!

November 3, 2014

We all experience problems with products we buy or service we receive from companies. We know it happens and can …

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Why customers expect instantaneous communication and amazing service

June 20, 2014

Customer expectations have changed. We want and expect that you know us, you remember us and you will serve us now. …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do you need fresh eyes in your company?

Tags

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do you need fresh eyes in your company?
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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