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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: McKinsey

How to transform your organization.

October 19, 2023

If you want to thrive in today’s volatile and uncertain business environment, you need to transform your organization and reinvent …

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Where does being a digital business happen? Can I escape it’s path?

July 16, 2018

Where does being a digital business happen? It happens everywhere. It has hit each and every industry and business sector. …

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Think digital is a big deal? You ain’t seen nothing yet. When, not if, will you change your strategy?

May 5, 2017

Some days the message comes through load and clear. If my company is “digital” yet, I am way behind things …

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How companies become digital leaders

January 18, 2016

Great podcast from McKinsey. Digital transformation isn’t going away. It is only accelerating at an unprecedented pace. Just about every …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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