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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Complexity

“Everything is both simpler than we can imagine, and more complicated that we can conceive.” ~Goethe

November 30, 2017

Simplicity it the key. We live in a complex world but to be able to translate that complex simply is …

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Contact center customer experience trends to stay on top of for 2016

January 11, 2016

The pace of change in the customer experience is moving fast. Consumer expectations are ramping up to the highest common …

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Am I communicating with simplicity?

June 26, 2014

Technology can very complex. Like every profession, technologists use lots of acronyms and jargon. As digital executives, we may succumb …

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Guest Blog: Huw Webber — Technology Monetarism combats Technology Inflation

June 10, 2014

Huw Webber is an experienced systems analyst and management consultant. His company, oxford logical consulting, specializes in removing or ameliorating …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • All this technology is making us antisocial ... or is it?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

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