The connected customer is the most disruptive for you.
You are beginning to know a new customer. They are a blend of the traditional, the digital and the connected. …
Tag Archives: Touch Points
Three things marketers must do to better serve customers in 2018
Marketing is playing a greater and increasingly significant role in the customer experience. Some companies are struggling with how to …
Are your touch points providing instant gratification or instant misery?
What does the current journey look like for your customers? Have you mapped it out? It doesn’t have to be …
Digital Business