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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Action

How do we frame our future?

March 5, 2021

Stake, a transitive verb. To risk; at stake. In jeopardy. What is at stake? I have been thinking about this …

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Our focus needs to be on doing something that improves the customer experience.

May 20, 2019

Knowing you have a gap in the data and the experience is one thing. Doing something that improves the experience …

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What is smart data? How can we make it actionable?

September 27, 2018

We live in a consumer world where more and more there is an expectation that companies and nonprofits have the …

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Not all data is of equal value and not every customer is either.

September 15, 2017

Not all data is of equal value and not every customer is either. Part of the framework that leads from …

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This is an ecosystem built for data, insight and action

August 23, 2017

Resist the temptation to focus and organize around silos. While silos can maximize a part of the system, they sub-optimize …

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This is a donor ecosystem built for data, insight and action

December 28, 2016

Resist the temptation to focus and organize around silos. While silos can maximize a part of the system, they sub-optimize …

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Waiting for the right time? Don’t wait. The time will never be just right. Finish it up today!

November 4, 2015

Waiting … Waiting some more …. Will the time be right today? Who knows for sure. Let’s get it done …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • All this technology is making us antisocial ... or is it?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

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