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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Information

The balance of power has shifted decisively in favor of the customer

November 19, 2018

Jeb Dasteel is Senior Vice President and Chief Customer Officer at Oracle. He has been with Oracle since 1998. Prior …

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How do we go about creating and empowering a mobile workforce?

November 9, 2018

Mike Capone is CIO SVP at Qlik. He serves as General Manager of an International HR/Payroll Outsourcing Business Previous – …

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4 Trends That Will Change the Way We Work

June 18, 2015

The trends are very evident and aren’t going to reverse anytime soon. Digital executives need to understand them and develop …

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How You Think About Big Data For Cyber Security–And What You’re Doing About It–May Not Agree

December 12, 2014

Traditionally, the fundamental focus of the Enterprise has been to preserve and expand its value through “classic Assets” as reflected …

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  • Book: The Digital Executive
  • Book: The Digital Nonprofit

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Summary of Books
  • About
  • What is it for us to be pure in heart at work?
  • Book: The Digital Executive
  • Book: The Digital Nonprofit
  • 8 questions to ask around nonprofit donation thank you's and the donor experience
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos

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