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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Hiring

A Strong Purpose: Making Your Company a Magnet for Talent

November 11, 2023

To find and make the most of talent, companies need to be good at five disciplines: Strategic hiring: Hire people …

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“Some companies don’t have an engagement problem, they have a hiring problem.” –Bob Kelleher

October 13, 2017

I am a big fan of measuring and improving employee engagement. I have been for decades now. I see what …

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Are you a customer-focused or operations-focused company?

May 12, 2014

There are differences on how to approach your business. You get to decide. How conscious is that choice? Has inertia …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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