We need to get in the customer experience game and play to win. Do we have enough passion?
Customer obsession is more an emotion than a focus. The focus of customer initiatives is more about intent and then …
Tag Archives: Obsession
Why being customer obsessed and focused improves transformation
Being obsessed and focused is not an either/or kind of thing. It is “yes/and” at its core. We need to …
Are you obsessed with the customer experience?
This isn’t about being normal. Sorry, normal just won’t work. We need to be obsessed with the customer experience. We need to …
Obsession with Donors and Their Experience
This isn’t about being normal. Sorry, normal just won’t work. We need to be obsessed with the donor experience. We …
Why being donor experience obsessed and focused improves transformation
Being donor obsessed and focused is not an either/or kind of thing. It is “yes/and” at its core. We need …
Why is transformation necessary to the Digital Executive?
Be Transformative – Digital business transformation is about making fundamental changes in how business is conducted in order to help cope …
Thinking about 2015: Customer obsession is more an emotion than a focus
Customer obsession is more an emotion than a focus. The focus of customer initiatives is more about intent and then …
Digital Business