Economics of Net Promoter Score. Does it make a difference?

July 12, 2017

As executives, we are always faced with the question of will improving the Customer Experience make a difference? A number …

Is there an ROI to the customer experience?

October 26, 2015

Is there a correlation between a great customer experience and loyalty? We all want to know, does it work? Annually, …

March 11, 2015

Let’s talk a little about customer measurements. 2 measures have gained traction in the last few years. One is Net Promoter …