Has this happened to you at a call center? How is your call center doing?
Has this happened to you? I called a company I do business with a lot. I was calling from my …
Tag Archives: Call Center
What are the customer experience gaps? How can we close them to connect customer and business value?
The are always huge gaps in the experience that our customers are having. In the digital world, this happens at …
Our donors are empowered and we can’t control that
Donors are absolutely empowered through technology now. That means our donors are as well. It has happened and it is …
How often does this happen when you talk to someone at a call center and how difficult is it to do right?
Has this happened to you? I called a company I do business with a lot. I was calling from my …
Digital Business