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Tag Archives: Elephant

The elephant in the room is making a mess

November 6, 2017

There is an elephant in the room. It has been there for a while and everyone knows it. It doesn’t …

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Top Posts & Pages

Most customer systems are designed to focus on the needs of the company and not the customer
Are we known for being peacemakers in the workplace?
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
Book: The Digital Executive
Book: The Digital Nonprofit
8 questions to ask around nonprofit donation thank you's and the donor experience
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
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