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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Video

4 Benefits of Using Video as a Marketing Tool

March 13, 2021

  Video has become very powerful. The rise of YouTube, Vimeo and Rumble show this. For many customers, that is …

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What drives the bulk of internet traffic?

April 17, 2019

This is amazing. Ever-increasing download speeds, file sharing and the growing adoption of high quality online video are expected to …

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What is king of social media among all content types?

October 18, 2018

Video is becoming king of the social world. Studies indicate that over 50% of Americans watch user-generated video at least …

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What are the six laws of Customer Experience? | Temkin Group Video

September 28, 2018

This video from the Temkin Group explains The Six Laws of Customer Experience.  By understanding these fundamental truths about how people …

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What does the future of customer service look like?

February 4, 2016

There is a huge emotional component to great customer service. In an American Express Service Survey, when 1,620 consumers were …

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Are you ready to primarily use visual content?

January 5, 2016

The old saying claims that a picture is worth a thousand words, but video ups the ante. According to Forrester …

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The best way to understand people is to listen to them and show it to executives

October 14, 2015

Telling a story is very powerful. Seeing the story, through the eyes of the customer, is even more powerful. Voice …

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What accounts for 54% of global Internet traffic?

July 25, 2014

This is amazing. Ever-increasing download speeds, file sharing and the growing adoption of high quality online video are expected to …

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What is the internet, really?

July 7, 2014

Great video from Andrew Blum on what is the internet, really? He is an architect and went on a journey …

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What medium is king of the social world?

May 14, 2014

Video is becoming king of the social world. Studies indicate that over 50% of Americans watch user-generated video at least …

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • About
  • What is it for us to be pure in heart at work?
  • Book: The Digital Executive
  • Book: The Digital Nonprofit
  • 8 questions to ask around nonprofit donation thank you's and the donor experience
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Summary of Books

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