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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Consumer

Do consumers don’t want the ordinary? Can you promise big and deliver?

November 22, 2018

There is something about a promise, for executives of integrity, that propels us ahead. The key is to not “over …

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Are you On the Path to Omnichannel Excellence?

August 10, 2016

According to SAP’s recent “The Race for Omnichannel Excellence” report, consumer product brands are, on average, three years away from …

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Customers hold more power than ever before

May 13, 2015

If we don’t think customers are more powerful than ever before, just ask Bank of America or Netflix. Both are …

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  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Should you add things to your to-do list you've already done, just to cross them off?
  • What is the Customer Experience Index? Why should you care?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Why is changing culture like baking a cake?

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Should you add things to your to-do list you've already done, just to cross them off?
  • What is the Customer Experience Index? Why should you care?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Why is changing culture like baking a cake?
  • Guest Blog: Lisa Bowman -- Corporate to nonprofit: a marketer’s journey and the lessons learned
  • Are we known for being peacemakers in the workplace?
  • A Strong Purpose: Making Your Company a Magnet for Talent

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