What middle managers really think about the customer experience.
Middle managers face a big squeeze in the focus on the customer experience. Senior management has a vision. Current operations …
Tag Archives: Middle Managers
Are middle managers an obstacle to a customer focused world?
There is a common perception that middle managers can be an obstacle to a customer focused world. That perception is …
Donor Experience transformational leadership is needed and it is needed now
Leadership in the donor experience transformation world is purposeful in its approach to creating a long term sustainable change. Change …
Transformational leadership is needed and it is needed now
Leadership in the digital transformation world is purposeful in its approach to creating a long term sustainable change. Change efforts …
Digital Business