• Home
  • About
    • How to be saved!
    • Fortium Partners – Customer Experience Assessment, Strategy and Roadmap
    • Fortium Partners – Perpetual Security Program (PSP)
    • Fortium Partners – Discovery Assessment
    • Fortium Partners – Nonprofit Salesforce.com Quick Launch Service Offering
    • Fortium Partners: Digital Donor Experience Assessment, Strategy and Roadmap
  • Books
    • For the Love of our Donors
    • Digital Business Transformation in a Customer Obsessed World
    • The Digital Executive
    • The Digital Nonprofit
  • Customer Focus
    • Customer Experience
    • What a Customer Experience Focus and Obsession means to the Digital Executive
  • Digital Business
    • Mobile Articles
  • Strategy
    • Transformation Articles
  • People
    • Culture Articles
  • Process
    • Governance Articles
  • Technology
    • Cyber Security Articles

Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Change Management

Are Your Managers in Sync with Your Change Strategy?

May 2, 2021

Are Your Managers in Sync with Your Change Strategy? “A few years ago, we noticed something curious: Successful business transformations were …

Continue reading →

A central question to answer as a digital executive is “Is my company ready to be disrupted?”

March 12, 2019

A central question to answer as a digital executive is “Is my company ready to be disrupted?” Critical to this …

Continue reading →

The journey to a digital business and the scary issue of change

August 6, 2018

You are becoming a digital business. You are on a journey. One thing is clear. It is very clear. Many …

Continue reading →

Digital Transformation has a problem. Transformation has a brother named Fear of Change. Transformation also has a sister named Change Management.

January 12, 2018

Digital Transformation has a problem. Transformation means massive change or at least it sounds that way. If you said to …

Continue reading →

“Cultural change takes six months per layer in your organization.” ~Mike Capone

December 14, 2016

Think about how long it takes to change. As leaders, we think it won’t be so difficult.  Is it any …

Continue reading →

Are middle managers an obstacle to a customer focused world?

November 19, 2015

There is a common perception that middle managers can be an obstacle to a customer focused world. That perception is …

Continue reading →

As members of the C-Suite, are we getting help to transform our companies in the new digital world?

September 3, 2015

It is a sign of leadership to know when you need help. There is plenty of help available. Digital transformation …

Continue reading →

Focus our changes on donor engagement and not technology

July 23, 2015

We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …

Continue reading →

You Call That Innovation? Maybe it is just change management

April 21, 2015

Everybody is on the innovation bandwagon. It is the “buzzword” of the year. Unless what we are talking about is …

Continue reading →

5 questions to consider for digital business transformation change

March 27, 2015

Change isn’t easy. Change, in fact, is hard. Here are some questions to think about. Do we have the right …

Continue reading →

Is a 360 view of the customer desirable?

January 5, 2015

I must admit that during my early journey of being focused on the customer, I usually thought we should have …

Continue reading →

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Email Address:

Join 13K other subscribers

Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • About
  • What is it for us to be pure in heart at work?

Tags

AgileAgilityCultureCustomerCustomer ExperienceCustomer FocusCustomer ServiceDataDigitalDigital BusinessDigital TransformationDonorDonor ExperienceEmployee EngagementFacebookFaith at WorkForrester ResearchGuest BlogInnovationJesusLeadershipMarketingMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Recent Posts

  • What to do if you are Overloaded
  • Joy — The Radiant Force
  • The Lantern in the Storm | A Fictional Short Story
  • The Unshakable Strength of Humility
  • The Pillar of Truth

Categories

Archives

Enter your email address to follow this blog and receive notifications of new posts by email.

Email Address:

Join 13K other subscribers

Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • About
  • What is it for us to be pure in heart at work?
  • Book: The Digital Executive
  • Book: The Digital Nonprofit
  • 8 questions to ask around nonprofit donation thank you's and the donor experience
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Summary of Books

Blog at WordPress.com.

  • SubscribeSubscribed
    • Digital Business
    • Join 784 other subscribers
    • Already have a WordPress.com account? Log in now.
  • Privacy
    • Digital Business
    • SubscribeSubscribed
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar