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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Budget

Where does strategy start for the customer?

November 2, 2018

Kevin Schulman is founder and managing partner of DonorVoice, a company helps non-profits increase retention and donor loyalty with an …

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What is going on with Artificial Intelligence investments?

June 15, 2018

What is going on with Artificial Intelligence investments? This report examines the state of artificial intelligence (AI) investment, development and …

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Have we reached a digital tipping point?

August 18, 2015

Is it about our digital budget or is it about having the right strategy, people and processes in place. It …

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  • What is it for us to be pure in heart at work?

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • About
  • What is it for us to be pure in heart at work?
  • Book: The Digital Executive
  • Book: The Digital Nonprofit
  • 8 questions to ask around nonprofit donation thank you's and the donor experience
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Summary of Books

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