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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Multichannel

Are you showing up in the right places with the best designed experience to create an enjoyable, simple and relevant experience as possible?

September 14, 2018

As you would expect, Google has done some amazing research on the connected consumer experience. You should take some time …

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How are nonprofit’s measuring multi-channel campaigns?

May 19, 2017

We hear so much about the importance of sending multi-channel campaigns and integrating direct mail, email, social and website messaging. And I see more …

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The Healthcare Experience Revolution

November 23, 2016

What if your goal (strategy) is to revolutionize the health care experience? I think most of us would agree there …

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Are we shaping the digital world with agility?

June 5, 2015

Digital leaders shape the digital enterprise with agility. They are all about doing things better and faster; with elasticity: scale …

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Blending Direct and Digital Campaigns

April 20, 2015

Many times we naturally think either / or. It is either digital or direct response. Seeing it as yes / …

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The bad news of digitization of data. Have you assessed your cyber security risk?

March 19, 2015

There are huge gains to be made from digitizing our business and data. We are all enjoying the benefits. Our …

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Should you add things to your to-do list you've already done, just to cross them off?
  • What is the Customer Experience Index? Why should you care?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Why is changing culture like baking a cake?

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Should you add things to your to-do list you've already done, just to cross them off?
  • What is the Customer Experience Index? Why should you care?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Why is changing culture like baking a cake?
  • Guest Blog: Lisa Bowman -- Corporate to nonprofit: a marketer’s journey and the lessons learned
  • Are we known for being peacemakers in the workplace?
  • A Strong Purpose: Making Your Company a Magnet for Talent

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