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~ The Journey to Creating Amazing Customer Experiences

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Tag Archives: Experian

Is omnichannel the new black?

January 25, 2016

How important is a 360 degree view of the customer? Is 340 good enough? Is there such a thing as …

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Most customer systems are designed to focus on the needs of the company and not the customer
The danger of hypocrisy at work
Customer Experience Maturity Model
Do leading indicators produce the results you want to achieve?

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Top Posts & Pages

Most customer systems are designed to focus on the needs of the company and not the customer
The danger of hypocrisy at work
Customer Experience Maturity Model
Do leading indicators produce the results you want to achieve?

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