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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Marc Benioff

Salesforce CEO Marc Benioff: Massive Digital Transformation 

June 6, 2018

Jim Cramer hears from Salesforce.com founder, Chairman and CEO Marc Benioff about the company’s acquisition of MuleSoft and how Salesforce …

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How do we know who the customer is behind all the devices connecting with us?

October 3, 2016

How do we know who the customer is behind all the devices connecting with us? We live a world of …

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • The danger of hypocrisy at work
  • Customer Experience Maturity Model
  • Do leading indicators produce the results you want to achieve?

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • The danger of hypocrisy at work
  • Customer Experience Maturity Model
  • Do leading indicators produce the results you want to achieve?

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