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What should you obsess over?

May 20, 2014

In this day and age, we all should obsess over the customer experience. That is the focus that brings us …

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Top Posts & Pages

Most customer systems are designed to focus on the needs of the company and not the customer
Are we known for being peacemakers in the workplace?
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
About
What is it for us to be pure in heart at work?
Book: The Digital Executive
Book: The Digital Nonprofit
8 questions to ask around nonprofit donation thank you's and the donor experience
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
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