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Tag Archives: Delight

Is it worth it to delight the weird?

October 17, 2016

Is it worth it to delight the weird? Seth Godin, as usual, nails it. It is not about being “average”. …

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Top Posts & Pages

Most customer systems are designed to focus on the needs of the company and not the customer
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
Should you add things to your to-do list you've already done, just to cross them off?
What is the Customer Experience Index? Why should you care?
Why is changing culture like baking a cake?
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