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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Sales

The new world of sales and marketing.

March 7, 2021

Why this is important: We know it has happened. The world of traditional sales and marketing is changing. Some of …

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Dear CEO, does your B2B website need a “how to buy from us” page? 

August 10, 2020

This is something always stunning about simplicity. I don’t think this too simple but it seems to be pretty basic. …

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Will a recommendation engine enhance your unique selling proposition? It’s probably best to keep things simple.

October 29, 2018

Big data is great if in fact you have lots of data. Most of us don’t have enough data to …

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What is the difference between a lead, a prospect and an opportunity?

September 6, 2018

What is the difference between a lead, a prospect and an opportunity? What Are Leads A lead is the name …

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Is your Sales Process Still Out of Step with the Buyer’s Journey?

July 13, 2017

With this wealth of online information at their disposal, buyers have the opportunity to research vendors and solutions long before …

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E-commerce Sales Tools and Customer Experiences that Are Shaking Up Business

April 19, 2016

Consumers are flocking to our E-Commerce sites and buying. The challenge is that the customer experience is not static. Others …

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Are you finding it tough to convert insight into action?

October 20, 2015

It is a challenge to turn raw data into insight. Doing it in real time or near real time just …

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The A, B, C, D and E’s of Marketing Engagement 

August 27, 2015

Marketing is catching up to the “engagement game” and has powerful new tools to help. Will marketing automation actually lead …

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Are we witnessing the “last breath” of the customer sales funnel?

October 16, 2014

Over the years, companies have developed various models to explain customer behavior. Most of the ones I have seen have …

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How has being digital changed the world of marketing and sales?

September 16, 2014

We know it has happened. The world of traditional sales and marketing is changing. Some of what we were trained …

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Are you creating Digital World Misfits

May 17, 2014

It is very, very important to think out clearly the digital goal and strategy. It is obvious if you are …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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