Comments on: Why are scoreboards and dashboards important to digital transformation?/2015/01/09/the-digital-executive-why-are-scoreboards-and-dashboards-important-to-digital-transformation/The Journey to Creating Amazing Customer ExperiencesMon, 19 Jul 2021 20:38:05 +0000hourly1http://wordpress.com/By: Wouter Teijema/2015/01/09/the-digital-executive-why-are-scoreboards-and-dashboards-important-to-digital-transformation/comment-page-1/#comment-1098Wed, 05 Apr 2017 22:45:09 +0000/?p=1665#comment-1098Great story and fully agree. That’s why I created Gordians ( yes at .com). Leading indicators, using curated measures, which we can measure today and adapt tomorrow.Take the data directly from the point of action, straight from the -what I believe to be the ultimate – source of the truth and valuable leading indicators: the experiences that sit in the hearts and minds of the people directly or closely involved in the action itself. Collected and automatically transformed and delivered in accessible, actionable executive dashboards. Your story confirms our approach, thanks for that!

I further believe, referring to KPI’s, that it is employee experience that delivers customer experience. The whole world talks about customer journey, NPS and customer experience and measuring it, while I think it should focus on employee experience first, as they need to deliver it! . If employee experience lags, it to me seems highly unlikely customer experience will spike any time soon..Measuring customer experience feels like doing your user acceptance testing of a product after it went into production…what’s your take on this?

Thanks, Wouter

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