Comments on: Donor experience transformation requires being focused/2015/07/06/donor-experience-transformation-requires-being-focused/The Journey to Creating Amazing Customer ExperiencesMon, 13 Jul 2015 13:02:18 +0000hourly1http://wordpress.com/By: When Was The Tipping Point For Customer Experience? It Looks Like It Started “Tipping” In 2010! | Center for Digital Business Transformation/2015/07/06/donor-experience-transformation-requires-being-focused/comment-page-1/#comment-748Mon, 13 Jul 2015 13:02:18 +0000/?p=2378#comment-748[…] Donor experience transformation requires being focused In addition to being obsessed about the donor experience, the other essential ingredient to nonprofit success in transformation are efforts that are focus. It must be recognized, when you are obsessed with your donor, that you can’t do everything. If you think you can, disaster is looming around the corner. You can do a few things very well. Strategy is about deciding which ideas should be implemented. Focus is doing them. Focus is not about swinging at every pitch. Focus is about swinging at the pitches that are most likely to get you on base or to advance another player so they can score. […]

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