Comments on: Digital transformation churn: Why the digital transformation fail rate is so high/2019/02/04/digital-transformation-churn-why-the-digital-transformation-fail-rate-is-so-high/The Journey to Creating Amazing Customer ExperiencesTue, 05 Feb 2019 14:12:16 +0000hourly1http://wordpress.com/By: microglyphics/2019/02/04/digital-transformation-churn-why-the-digital-transformation-fail-rate-is-so-high/comment-page-1/#comment-1706Tue, 05 Feb 2019 14:12:16 +0000/?p=5103#comment-1706In reply to Μιχαήλ (Michael) Wilson.

And let’s keep in mind that fully 70% of ALL projects of any significance fail, and 84% of transformation projects fail, so it’s still a big deal, but it’s ‘only’ a 20% variance as opposed to an 84% variance that a failure rate to a baseline of zero might suggest.

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By: Μιχαήλ (Michael) Wilson/2019/02/04/digital-transformation-churn-why-the-digital-transformation-fail-rate-is-so-high/comment-page-1/#comment-1705Tue, 05 Feb 2019 13:16:38 +0000/?p=5103#comment-1705In reply to microglyphics.

Thanks for the insight. Very helpful.

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By: microglyphics/2019/02/04/digital-transformation-churn-why-the-digital-transformation-fail-rate-is-so-high/comment-page-1/#comment-1704Mon, 04 Feb 2019 18:47:21 +0000/?p=5103#comment-1704As a consultant for digital transformation, I can submit that it is much broader than unrealistic expectations. I might even argue that misplaced expectations are an even better catch-all. but neither explains much. In my experience, companies ‘say’ they want to transform, but they don’t want to leave their comfort zones and they don’t want to pay for it. They want something for nothing. Sure, Digital Transformation is ill-defined and has become something like a buzz word like Agile or Design Thinking.

Transformations are disruptive. Companies are used to marginal changes and moderation, and they are typically very siloed and political. What tends to happen is a company creates a small endeavour and labels is as ‘transformation’, but the endeavour is hardly transformative even if it is successful, and so they may have won the battle but at the expense of the war.

On the other side, we have companies trying to boil the ocean, and even if this succeeds in transforming, they will just end up keeping pace with the rest of the world—and they may have changed in the wrong direction because the terrain shift under them.

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