Comments on: Why you should widen your view from generations to connected customers/2014/10/08/widen-your-view-from-generations-to-connected-customers/The Journey to Creating Amazing Customer ExperiencesWed, 24 Mar 2021 17:31:03 +0000hourly1http://wordpress.com/By: What a Customer Experience Focus and Obsession means to the Digital Executive | Digital Business/2014/10/08/widen-your-view-from-generations-to-connected-customers/comment-page-1/#comment-1496Tue, 03 Jul 2018 12:23:23 +0000/2013/07/21/widen-your-view-from-generations-to-connected-customers/#comment-1496[…] Widen your view from generations to connected customers – We are beginning to think about engagement in terms of is it social or is it mobile? If our company goes social and mobile, we believe we will connect with the new generations of customers. It must be true since that is all that we hear about. It takes much more than the latest technology flavor of the year to reach Generation X or Y or Baby Boomers for that matter. It takes a passion to understand and be empathetic. We all long to be known, remembered and served. That said, a number of your customers influence others and are influenced in ways that we don’t quite understand. Customers are connecting and sharing in ways that allow them to learn, discover, share and make decisions that are different than anything we have seen before. Read more here … […]

]]>By: Why your nonprofit’s CEO should be on social media. | Center for Digital Business Transformation/2014/10/08/widen-your-view-from-generations-to-connected-customers/comment-page-1/#comment-195Wed, 09 Jul 2014 13:16:30 +0000/2013/07/21/widen-your-view-from-generations-to-connected-customers/#comment-195[…] This trend is not specific to certain age groups as more and more constituents are connected regardless of age group (see article here). […]

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