By: Why transformational leadership and a people focus is so important to a customer focus | Center for Digital Business Transformation

Tue, 27 Jan 2015 14:01:29 +0000

[…] Do you have a talented user experience team? – There is a revolution going on with customers. The relationship they may have had with your mission and brand in the past has probably already changed. New technology (from a customer point of view) promises a new era of engagement, two way conversations, shared experiences and community. The relationship you want to have with your customers through these new devices and platforms and the actual state of customer engagement are not one and the same. In fact, it may be one sided and skewed towards you and not your customers. Read more here … […]

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By: Why transformational leadership and a people focus is so important to a customer focus | Center for Digital Business Transformation