/2014/10/14/is-the-connected-customer-distracted-or-engaged/The Journey to Creating Amazing Customer ExperiencesSun, 28 Mar 2021 13:50:08 +0000hourly1http://wordpress.com//2014/10/14/is-the-connected-customer-distracted-or-engaged/comment-page-1/#comment-1498Tue, 03 Jul 2018 12:23:28 +0000/2013/07/28/is-the-connected-customer-distracted-or-engaged/#comment-1498[…] Is the connected customer distracted or engaged? – We see it every day. We are at an event and someone holds up their phone to video or take a picture. Or they are looking down at their phone at your event. You think they are distracted, not enjoying what is going on. Can’t they focus on the experience and be engaged? Here’s the rub. They aren’t distracted. They are engaged. They are sharing the video of the event on YouTube. They are checking in on Four Square. They are always connected and they are always sharing their experiences. They do it as it happens. This is the new Connected Customer. They are sharing with their friends on Facebook, Twitter, Instagram, and text messages. Read more here … […]

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