Comments on: How often does this happen when you talk to someone at a call center and how difficult is it to do right?/2014/06/16/how-often-does-this-happen-and-how-difficult-is-it-to-do-right/The Journey to Creating Amazing Customer ExperiencesWed, 02 Jan 2019 15:22:10 +0000hourly1http://wordpress.com/By: Michael Wilson/2014/06/16/how-often-does-this-happen-and-how-difficult-is-it-to-do-right/comment-page-1/#comment-10Wed, 12 Sep 2012 08:11:23 +0000/2012/09/11/how-often-does-this-happen-and-how-difficult-is-it-to-do-right/#comment-10The good news is that someone did call back about 24 hours later. Still haven't had time to call them back. 🙂

]]>By: dongrgic/2014/06/16/how-often-does-this-happen-and-how-difficult-is-it-to-do-right/comment-page-1/#comment-8Tue, 11 Sep 2012 20:46:47 +0000/2012/09/11/how-often-does-this-happen-and-how-difficult-is-it-to-do-right/#comment-8Michael, I agree. Have had similar experiences. And it's not the call centre staff that are at fault.. it's the lack of empowerment of the staff and the systems and processes they work to. This is not the case for all call centres.

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