Comments on: Is it about checking the box called training or is about learning?/2014/12/09/is-it-about-checking-the-box-call-training-or-is-about-learning/The Journey to Creating Amazing Customer ExperiencesTue, 12 Mar 2019 13:52:13 +0000hourly1http://wordpress.com/By: Why transformational leadership and a people focus is so important to a customer focus | Center for Digital Business Transformation/2014/12/09/is-it-about-checking-the-box-call-training-or-is-about-learning/comment-page-1/#comment-483Tue, 27 Jan 2015 14:01:26 +0000/?p=946#comment-483[…] Is it about checking the box called training or is about learning? –  It is actually about both but many times we think of it as a training problem when the real issue is about learning how to create great experiences for our customer. The digital executive knows that learning to focus on the customer is more important than training on customer service and then moving on. Learning is then not about “what to do” but includes at it’s core, why it is important  to have great customer experiences and how to continuously improve. Read more here … […]

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