Comments on: “In 2013, 66% of consumers switched brands or business due to poor customer service, a 4% increase on the previous year.” ~Accenture/2014/09/05/in-2013-66-of-consumers-switched-brands-or-business-due-to-poor-customer-service-a-4-increase-on-the-previous-year-accenture/The Journey to Creating Amazing Customer ExperiencesThu, 18 Mar 2021 04:47:47 +0000hourly1http://wordpress.com/By: The High Cost Of Poor Customer Service – Netcom and Projects/2014/09/05/in-2013-66-of-consumers-switched-brands-or-business-due-to-poor-customer-service-a-4-increase-on-the-previous-year-accenture/comment-page-1/#comment-2791Thu, 18 Mar 2021 04:47:47 +0000/?p=1323#comment-2791[…] 66% of consumers who switched brands did so because of poor service, leaving a costly gap in potenti…  […]

]]>